Delivery Information

We know that time is of the essence for many of our customers, which is why you can order right up to 5pm for a fast, reliable next day service. Orders with a value of over £150 (ex VAT) qualify for free standard delivery to any UK mainland address, with orders under £150 (ex VAT) subject to a £9.75 carriage charge.

Our Delivery Service

Kernow thrives on the reliability of it's service which is why we have invested heavily in our own delivery fleet, meaning we now fulfil over 80% of our orders using our own vehicles. We also work closely with the UK's leading transport companies to ensure we can deliver even the most complex of orders, or those which fall outside our own delivery area.

Having our own delivery service gives us total control over your orders and allows us to provide you with real time tracking info, so you'll know exactly where your order is and when it'll be delivered. Our drivers ensure your orders are delivered swiftly and safely, as well as being on hand to deal with any queries on arrival.

Further benefits of our own delivery service include:

• Own Vehicles & Drivers
• FORS Gold Compliant Deliveries
• Timed Delivery Slots
• Real Time Tracking
• Booking In Service
• Drive Call Before Delivery (On Request)

With 3 depots and a large fleet of delivery vehicles, our own delivery service spans across the South West, South Wales, Gloucester & London!

.

Real Time Tracking.

With our real time tracking system, you will be kept informed about your delivery every step of the way:

1. Pre-7am despatch email providing a 2 hour window for your delivery.
2. Text message and email informing you 2 hours before the estimated time of delivery.
3. Text message informing you that your delivery is next along with a tracking link.
4. Real time tracking link to pinpoint exactly where our driver and your order is.
5. Email confirming your delivery is complete and a copy of your POD.

What3words

Kernow uses what3words to enable precise order deliveries to within 3 metres!

So if you need your order delivered to an exact location such as a new building site, a doorway on a busy street or specific entrance, just find the what3words address and add it to your delivery details.

Reducing Our Environmental Impact

We are committed to sustainability and reducing our impact on the environment. Introducing our regional depots enables us to hold stock and vehicles closer to your projects, reducing our carbon footprint. This investment has reduced our overall mileage by 164,400 miles and carbon emissions by 67,290 kgs per year.